How can I Recover an Invoice Number in a Work Order, Sales Order, or Repair Order?

Sometimes, users need to reverse invoices in order to edit a Work Order, Sales Order, or Repair Order. Once the changes have been made, the order must be re-invoiced. However, the new invoice is not always saved with the same number as the original, even when the system prompts the user to keep the previous invoice number during the invoicing process.

This feature allows users to recover an invoice number that was previously reversed, in cases where the order was reverted and re-invoiced but did not retain its original invoice number. 

If recovering an Invoice Number is required, please contact our support team to enable the feature for your company. Once the feature is enabled, you just need to follow the next steps.

1- First, go to the Invoice Browser sub-module in Accounting.

2- Go to the desired Work Order, Sales Order, or Repair Order, click on the three-dot menu, and select the "Recover Invoice Number" option.

3- Finally, select the Invoice Number you wish to recover.